Measurable quality improvement due to industrialization
Continually improving the compilation and distribution of technical information through the industrialization of production processes – as a service provider, TANNER has devoted itself to this strategy for its customers.What does industrialization mean?
During the "production" of technical information, there is a multitude of constantly repeating processes similar to those in a factory. These have to be identified, made measurable with quality management methods, analyzed and improved sustainably.
To this end, quality is brought to life at our company and anchored deeply in our employees' minds. In doing so, we always focus our actions on the customer and his requirements.
Milestones of TANNER quality management
| 1993 | First ISO certification of a service provider's QM system Germany-wide (DIN/EN/ISO 9001) |
| 1996 | First company in Bavaria to offer online QM documentation |
| 2000 | Certification in accordance with the new, process-oriented norm DIN/EN/ISO:9001:2000 |
| 2004 | Audit of the software creation at TANNER by Siemens Healthcare certifies TANNER's compliance with FDA guidelines. |
| 2005 | Successful Supplier Assessment by Nokia ("Approved Suppliers of Nokia") |
| 2005 | Quality analysis of CSL Behring certifies TANNER as a trustworthy partner in the field of Technical Documentation |
| 2007 | Implementation of SPICE (ISO 15504) for continual improvement of software development processes |
| 2008 | Certification in accordance with KTA 1401 (Regulation of the Nuclear Safety Standards Commission – Quality assurance in nuclear power plants) |
| 2008 | Bavarian Quality Prize in the field of "Company-oriented service providers" |
| 2009 | Implementation of Six Sigma as a method of process optimization |
| 2009 | Software development reached SPICE Level 3 (ISO 15504) |
