Online help systems
Everywhere users work at a monitor with a product anyway, online information is indispensable. Whether as Windows or web help, an online PDF or Flash application – with online help systems, the information is available precisely when a user accesses it. In addition to a consistent representation of contents, their networking is decisive here so that the user can conveniently access additional information, should the context-sensitive contents ever be insufficient.Our procedure:
- We familiarize ourselves with your product, its functions and its applications.
- We test various possibilities to convey information online (context-sensitive entry point, mouse-over effects, alphabetical help index).
- We define the information and communication structure including design and phrasing specifications, especially considering the representation of the information on the screen.
- We research the contents – either on-site at your location or in our office directly using the product – and include them in the information structure.
- We take care of the translation and localization of the information, e.g. for menus and screenshots.
- We place entry point tags for the online help.
- We provide you with online help to include in your software.
- We ensure continuous updating of the online help system.
Advantages for you:
- Comprehensive support for your users in operating your product
- Comfortable management of the underlying data due to standardized specifications
- Reduction of printing costs
- Current information at all times in user documentation
- Simple generation of product and language variants
- Single-source publishing for print and online information from a single source