Process optimization and standardization

In many cases, process optimization is the key to savings when many documents must be managed. Processes are often only documented rudimentarily and work habitually and on call. As a result, in the first step it is matter of making processes and process steps explicit, and therefore tangible, in the first place. The objective of process optimization is especially a reduction of interfaces and in doing so friction losses, avoidable loops and activities which do not add value. In short: waste-free service provision.


Our procedure:

• We define the ideal process based on our experience.
• We discuss with you where deviations from this idealized process are necessary for your specific requirements.
• We define the significant process steps from planning up to archiving the information.
• Where possible, we standardize steps.
• We name the applicable parameters for each process step: responsible persons, tools, results and deadlines.
• We record where the process can be supported and accelerated with technical tools.
• We develop and implement the defined tools on request.
• We indicate possibilities to measure the process and result quality considering various aspects.
• We support you in training your employees.
• We support you in measuring the defined aspects and in deriving steps from the measurements in the sense of continuous improvement.

Advantages for you:

• Transparency of all processes in the preparation, management, distribution and archiving of your documents
• Explicit, cross-departmental responsibilities
• Measurements and improvements
• Potential for the use of powerful editorial tools