Technical communication for development, production & after-sales

Implementation of Your After-Sales Communication

Are innovations in technology and design of products nowadays still enough? When it comes to user experience, economic, legally certain and customised information also play a role. This raises the question of how a user experiences my product. Put your trust in professional service, concepts adhering to legal aspects and guidelines as well as specialists who know their jobs.

OPERATING AND SERVICE INSTRUCTIONS

New Creation
Planning, research and editorial implementation of technical documentation in text and image. Use of internal and industry-related set of rules. Utilisation of professional and efficient tools.

Maintenance and Adjustment
Research of content-related changes and their effects on the existing documentation. Consideration of cross and back references among existing documents. Editorial implementation.

Release Management
Provision of content with release notes for a safe and efficient release. Organisation and systematic tracking of the release processes.

Publishing
Compiling and publishing of content in the required media such as PDF documents, print templates, HTML, apps, help systems etc. Organisation and creation of project documentation, for example folders, documents, plans etc.

Translation Management and Translation
Identification of content to be translated, pre-translation and evaluation of content in terms of translation volume and consistency of terminology, set up and maintenance of translation memory systems, control of translation service providers as well as quality assurance

Information for Condition-Based Service
Condition-based provision of information for analysis, evaluation, planning and realisation of service processes based on identified system statuses

Situation-based Medial Preparation
Device-oriented playout for a safe and efficient service handling from text, graphics and film to virtual reality / augmented reality

Mobiler Serviceassistent
Integration von Serviceinformationssystemen, Wissensdatenbanken, CRM- und Dokumentationssystemen in Device-unabhängigen Applikationen zur prozessorientierten Bereitstellung aller für einen Serviceeinsatz relevanten Informationen

DIGITAL AND MOBILE DOCUMENTATION

Mock-ups and Simulations
Development of structures, screen designs and exemplary contents as a solid coordination basis for further implementation

Media-specific Adaptation of Existing Contents
Editorial revision of print-intended contents for digital usability

Programming and Editorial Implementation
Planning and implementation of digital applications (HTML sites, HTML5 sites, apps and help systems) as well as the editorial creation of media such as text, image, animation, movies etc.

SOFTWARE DOCUMENTATION

Modularisation
Assignment of content to information units which can be processed and maintained with the goal of a complete synchronisation of the software and documentation development

Operating Instructions, Context-sensitive Help Systems, Screencasts
Planning, research and analysis as well as editorial creation of modularised contents for the supply of digital instructions and help systems

Reference Manuals
Creation and maintenance of reference manuals

Agile Process Models
Development and implementation of flexible content models, integration of the documentation creation in agile development processes

3D AND ANIMATION

Preparation and Structuring of CAD Models
Goal-oriented processing of existing CAD models as well as supplementation of missing content such as standard purchased parts

Storyboards
Content structuring and linking with CAD components with the aim of achieving the highest possible degree of standardisation in production and in the result

Industrialised Creation Process of 3D Animations
(Partly-) automated creation of animations with the help of standardised storyboards and a continuous, specialized tool chain

Post-Production and System Integration
Finalisation of animations and integration into leading systems

E-LEARNINGS

From the schooling concept and multimedia contents to a complete E-Learning solution, from marginal medial editing with cost-effective text-to-speech software to recordings with professional speaker all the way to 3D-based E-Learning with gamification elements for an especially excellent user experience

Implementation of Your After-Sales Communication

Are innovations in technology and design of products nowadays still enough? When it comes to user experience, economic, legally certain and customised information also play a role. This raises the question of how a user experiences my product. Put your trust in professional service, concepts adhering to legal aspects and guidelines as well as specialists who know their jobs.

OPERATING AND SERVICE INSTRUCTIONS

New Creation
Planning, research and editorial implementation of technical documentation in text and image. Use of internal and industry-related set of rules. Utilisation of professional and efficient tools.

Maintenance and Adjustment
Research of content-related changes and their effects on the existing documentation. Consideration of cross and back references among existing documents. Editorial implementation.

Release Management
Provision of content with release notes for a safe and efficient release. Organisation and systematic tracking of the release processes.

Publishing
Compiling and publishing of content in the required media such as PDF documents, print templates, HTML, apps, help systems etc. Organisation and creation of project documentation, for example folders, documents, plans etc.

Translation Management and Translation
Identification of content to be translated, pre-translation and evaluation of content in terms of translation volume and consistency of terminology, set up and maintenance of translation memory systems, control of translation service providers as well as quality assurance

Information for Condition-Based Service
Condition-based provision of information for analysis, evaluation, planning and realisation of service processes based on identified system statuses

Situation-based Medial Preparation
Device-oriented playout for a safe and efficient service handling from text, graphics and film to virtual reality / augmented reality

Mobiler Serviceassistent
Integration von Serviceinformationssystemen, Wissensdatenbanken, CRM- und Dokumentationssystemen in Device-unabhängigen Applikationen zur prozessorientierten Bereitstellung aller für einen Serviceeinsatz relevanten Informationen

DIGITAL AND MOBILE DOCUMENTATION

Mock-ups and Simulations
Development of structures, screen designs and exemplary contents as a solid coordination basis for further implementation

Media-specific Adaptation of Existing Contents
Editorial revision of print-intended contents for digital usability

Programming and Editorial Implementation
Planning and implementation of digital applications (HTML sites, HTML5 sites, apps and help systems) as well as the editorial creation of media such as text, image, animation, movies etc.

SOFTWARE DOCUMENTATION

Modularisation
Assignment of content to information units which can be processed and maintained with the goal of a complete synchronisation of the software and documentation development

Operating Instructions, Context-sensitive Help Systems, Screencasts
Planning, research and analysis as well as editorial creation of modularised contents for the supply of digital instructions and help systems

Reference Manuals
Creation and maintenance of reference manuals

Agile Process Models
Development and implementation of flexible content models, integration of the documentation creation in agile development processes

3D AND ANIMATION

Preparation and Structuring of CAD Models
Goal-oriented processing of existing CAD models as well as supplementation of missing content such as standard purchased parts

Storyboards
Content structuring and linking with CAD components with the aim of achieving the highest possible degree of standardisation in production and in the result

Industrialised Creation Process of 3D Animations
(Partly-) automated creation of animations with the help of standardised storyboards and a continuous, specialized tool chain

Post-Production and System Integration
Finalisation of animations and integration into leading systems

E-LEARNINGS

From the schooling concept and multimedia contents to a complete E-Learning solution, from marginal medial editing with cost-effective text-to-speech software to recordings with professional speaker all the way to 3D-based E-Learning with gamification elements for an especially excellent user experience

Customer Projects

We will provide you with support with regard to all questions revolving around your after-sales communication.

We will provide you with support with regard to all questions revolving around your after-sales communication.

We will provide you with support with regard to all questions revolving around your after-sales communication.

Further services for the implementation of your project